Appointments
To make an appointment, please speak to the Receptionist or telephone the practice. We will then advise you of appointments available and choice of Healthcare Professional. i.e. Doctor, Nurse, Healthcare Assistant.
Nurse-Led Triage Clinic - Monday-Friday
Patients wishing to consult a medical professional on the same day (as an emergency/urgent need) will be directed to the nurse-led triage clinic. This enables patients to be seen with an acute problem, without having to wait for a routine appointment. Patients must attend before 10.30am to be included on in this clinic.
Only one topic will be dealt with at this type of consultation.
Doctors Consultation Times
| Monday | 8.30am - 11.30am | 2.00pm - 5.40pm |
| Tuesday | 8.30am - 11.30am | 2.00pm - 5.40pm |
| Wednesday | 8.30am - 11.30am | 2.00pm - 5.40pm |
| Thursday | 8.30am - 11.30am | 2.00pm - 5.40pm |
| Friday | 8.30am - 11.30am | 2.00pm - 5.40pm |
Nurse/Health Care Assistant Appointment Times
| Monday | 8.30am - 12.30am | 2.00pm - 5.30pm |
| Tuesday | 8.30am - 12.30am | 2.00pm - 5.30pm |
| Wednesday | 8.30am - 12.30am | 2.00pm - 5.30pm |
| Thursday | 8.30am - 12.30am | 2.00pm - 5.30pm |
| Friday | 8.30am - 12.30am | 2.00pm - 5.30pm |
Registering as a Patient and Practice Area
Registering as a patient:
Please speak to the Receptionist, who will inform you about the Practice and advise on completion and submission of forms.
If you wish to register or see a preferred practitioner, please also let our staff know at the time of registering or booking an appointment.
Practice Area:
Bassaleg, Rhiwderin and part of Rogerstone. If you have any uncertainties about our practice area, please contact the surgery for advice.
Patient Information:
The practice does not discriminate on the grounds of: Race, gender, social class, age, religion, sexual orientation, appearance, disability or medical condition.
Request for Home Visit
Requests for visits should be made before 10.00am on the same day by contacting the surgery. The Health Professional on duty will decide what is appropriate.
This service normally covers only terminally ill, housebound and elderly (frail and limited mobility).
Out of Hours Emergency
If you become unwell when the surgery is closed and feel it may not be safe to wait until the surgery re-opens, please telephone 01633 890800. The answer-phone at the practice will give you the emergency telephone number of the out of hours service (Gwent Urgent Primary Care Services).
Repeat Prescriptions
Patients can obtain repeat medication authorised by the doctor by completing a repeat slip. NO TELEPHONE REQUESTS WILL BE ACCEPTED.
The request slip can be deposited in the mailbox which is sited in reception, when the surgery is closed there is a mailbox sited on the gate. For information on collection and delivery services, please speak to the receptionist or your local pharmacist. If you require your prescription to be returned by post, please attach a stamped addressed envelope to your repeat slip.
Excluding weekends and Bank Holidays, repeat prescriptions are available the day after the request, from 2.00pm Monday to Friday.
Access for Disabled Patients
One disabled parking space is available outside the Main Entrance. There is also a permanent disabled ramp present.