To make an appointment please telephone the practice during our opening hours. We will then advise you of appointments available and choice of healthcare professional (i.e. doctor, nurse, pharmacist, healthcare assistant).  All appointments can be booked via telephone, via email or at the reception desk. 

Patients can also book appointments online by using the NHS Wales app. This is done through your mobile phone. It may ask you for our practice code which is W93061.

Care Navigation (Newport GP Surgeries)

This gives patients access to an appropriate clinician, within 24 hours, for urgent conditions. Urgent triage appointments are bookable by contacting the surgery by telephone or email preferably between 08:00 and 10:00 if you feel you have an urgent condition that cannot wait for a routine appointment. 

You will be asked a few questions by our trained reception team to enable them to care navigate you to the most appropriate channel of support for your condition.

Following care navigation, you will be sign-posted to an appropriate service or offered an appointment with a Clinician on the same day. You will be sent a link to your mobile phone, to provide further information on your urgent medical concern. Please complete and return to us if you are able to do so.

Only one topic will be dealt with at this type of consultation.

Requests for visits should be made before 10.00am on the same day by contacting the surgery. The Health Professional on duty will decide what is appropriate.

This service normally covers only terminally ill, housebound and elderly (frail and limited mobility).

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Please attend your appointment on time, if you are late you may not be seen. If you are not seen you will not be able to rearrange your appointment until the next working day-except in the event of an medical emergency that requires immediate attention.

If you require an interpreter to attend with you when you see your Doctor please notify the receptionist and she will arrange this for you.